Return & Refund Policy

At Venciacity Store, customer satisfaction is important to us.

Returns

Customers may request a return within 30 days of delivery.

To be eligible for a return, the item must be:

• Unused

• Unopened

• In its original packaging

Beauty products that have been opened or used are not eligible for return, except when the product arrives damaged, defective, or the wrong item was received.

Damaged, Defective, or Wrong Items

If you receive a damaged, defective, or incorrect item, you must contact us within 48 hours of delivery.

Please provide:

• Your order number

• Clear photos of the product

• Clear photos of the packaging when applicable

For an incorrect item, customers may choose between a refund or replacement.

For damaged or defective items, Venciacity Store will cover the return shipping cost.

Return Shipping

For returns due to a change of mind or because the customer no longer wants the product, the customer is responsible for the return shipping cost.

Refunds

Approved refunds will be issued to the original payment method used to place the order.

Once the refund has been processed, it may take 5–10 business days for the refund to appear in the customer's account, depending on the payment provider or financial institution.

There is no limit on the number of returns a customer may request, provided each return meets the requirements of this policy.

For questions regarding a return or refund, please contact us at venciacity68@gmail.com.